Privacy Policy
Welcome to Loom & Burger! Your privacy is of paramount importance to us. This Privacy Policy outlines how Loom & Burger (referred to as "we," "us," or "our site") collects, uses, protects, and discloses information gathered from users ("you") of our online platform and services, including on-demand fried chicken and comfort food delivery, event catering, and meal prep kits. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes information you voluntarily provide when placing an order, registering an account, subscribing to our newsletter, or filling out a form. This may include your name, email address, phone number, delivery address, and payment information (processed securely by third-party payment processors).
- Order Details: Information related to your purchases, such as menu items ordered, special instructions, order history, and catering preferences.
- Technical Data: When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our pages. This data helps us understand user behavior and improve the site's functionality.
- Location Information: With your consent, we may collect precise or approximate location information from your device to facilitate delivery services and show you nearby options.
- Cookies and Tracking Technologies: Our site uses cookies and similar tracking technologies to enhance your experience, analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.
How We Use Your Information
The information we collect is used in various ways to provide and improve our services, including:
- To Process Orders: To facilitate the ordering, payment, and delivery of fried chicken, comfort foods, catering services, and meal prep kits.
- To Personalize User Experience: To understand how our users as a group use the services and resources provided on our site and to tailor menu recommendations and offers.
- To Improve Our Services: We use feedback you provide to improve our products and services, including menu items, delivery efficiency, and website functionality.
- For Customer Service: To respond to your inquiries, questions, and other requests efficiently.
- To Send Periodic Emails: If you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
- For Legal Compliance: To comply with applicable laws and regulations.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. Sensitive and private data exchange between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Payment transactions are handled by PCI-compliant third-party payment processors and we do not store your full payment card details on our servers.
Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Third-Party Websites
Users may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our site, is subject to that website's own terms and policies.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.
Children's Privacy
Our service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
Loom & Burger has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Loom & Burger
1478 Maplewood Drive, Suite 300
Atlanta, GA, 30303
USA
This document was last updated on July 23, 2024.