Terms and Conditions for Loom & Burger

Welcome to Loom & Burger (referred to as "our site," "we," "us," or "our online platform"). These Terms and Conditions ("Terms") govern your use of our services, including ordering fried chicken and other comfort foods, utilizing our catering services, and purchasing meal prep kits. By accessing or using our site, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

1. Acceptance of Terms

By accessing or using our online platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms apply to all visitors, users, and others who access or use our service.

2. Services Provided

• On-Demand Food Delivery: We offer online ordering and delivery of fried chicken and various comfort food items. Deliveries are subject to availability and service area restrictions.
• Catering Services: We provide catering for small and large events. All catering orders require advance booking and may be subject to a minimum order quantity and specific terms outlined in your catering agreement.
• Meal Prep Kits: We offer meal prep kits featuring southern-inspired recipes. These kits are prepared for your convenience and delivered according to scheduled delivery days.

3. Ordering and Payment

• Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all orders made via our site.
• Pricing: All prices for menu items, catering services, and meal prep kits are listed on our site and are subject to change without prior notice.
• Payment: We accept various payment methods as indicated on our online platform. All payments must be completed at the time of order placement, unless otherwise agreed for catering services.
• Order Confirmation: A confirmation email will be sent to you upon successful placement of an order. It is your responsibility to review the order details and contact us immediately if there are any discrepancies.

4. Delivery and Pick-up

• Delivery Areas: Delivery services are limited to specific geographical areas. Please check our site for details on your eligibility for delivery.
• Delivery Times: We strive to deliver orders within the estimated delivery times, but these are only estimates and may vary due to factors beyond our control.
• Responsibility: It is your responsibility to ensure that the delivery address and contact information provided are accurate and that someone is available to receive the order at the specified time.

5. Cancellations, Returns, and Refunds

• Food Orders: Due to the perishable nature of our products, cancellations for on-demand food orders are generally not permitted once preparation has begun. Please contact us immediately if you need to modify or cancel an order.
• Catering and Meal Prep Kits: Specific cancellation policies for catering services and meal prep kits will be provided at the time of booking or subscription.
• Refunds: Refunds are issued at our sole discretion, typically only for unfulfilled orders or significant errors on our part.

6. User Conduct

You agree not to use our site for any unlawful purpose or in any way that might harm, disrupt, or impair our service or interfere with any other user's use of our site. This includes, but is not limited to, unauthorized access to our systems, data mining, or malicious activity.

7. Intellectual Property

All content on our online platform, including text, graphics, logos, images, and software, is the property of Loom & Burger or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

8. Disclaimers and Limitation of Liability

• Service "As Is": Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Liability Limit: To the fullest extent permitted by applicable law, Loom & Burger shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the state of Georgia, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

11. Contact Us

If you have any questions about these Terms, please contact us:

• Address: 1478 Maplewood Drive, Suite 300, Atlanta, GA, 30303, en-US
• Phone: 404-555-0182